Shipping Delivery

Virtual software products, online ordering, will be send to user within 12 hours by e-mail,If the user did not receive the mail, you can contact us to deliver again,Virtual software products, do not accept returns. If you have any questions, please contact us,Email:jeff@xunhuweb.com

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.

It normally takes 1-3 business days for the items marked with “Priority Dispatching” to be ready for shipment.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

We are committed to your complete satisfaction. If you are not satisfied with our products, we will be happy to accept a return.

1). If you want to return your purchase for exchange, you should contact us within 30 days from the date you received it;if you want to return the items,we will charge 15% of your payment for our postage, within 7 days. After the time frame, we do not accept any return.

2). Pleas ensure your returned items in original packaging including all accessories, tags, not worn, altered or washed and can be resold.

3). Please advise us the tracking number when you return your purchase, as we cannot be responsible for lost shipments. We will refund you only AFTER we received your items.

Any question, please don’t hesitate to contact us